Privacy Policy
Effective Date: August 27, 2026
NorthStar AI Automation LLC (“NorthStar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, communicate with us, or use services provided by NorthStar AI Automation LLC.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, company name, business information, service inquiries, messages submitted through website forms, scheduling information, and other information you choose to provide.
We may also collect limited technical information automatically when you visit our website, such as your IP address, browser type, device information, referring pages, pages visited, and general website usage information.
Our website and service providers may use cookies or similar technologies to support website functionality, security, analytics, and performance.
2. How We Use Information
We may use information we collect to respond to inquiries, provide customer support, communicate about requested services, coordinate appointments or demonstrations, operate and improve our services, maintain business records, protect against fraud or misuse, comply with legal obligations, and communicate with you when you have requested or consented to such communications.
We do not use personal information for purposes that are materially different from those described here without providing appropriate notice or obtaining consent when required.
3. SMS/Text Messaging
If you voluntarily provide your mobile phone number and specifically opt in to SMS communications, NorthStar AI Automation LLC may send customer-care text messages relating to your inquiry, scheduling, service-related questions, support, and related updates.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any product or service.
Your SMS consent applies only to the messaging program and sender for which you provided consent.
We maintain records of consent when appropriate, including the method and date through which consent was provided. Twilio's current messaging policy requires senders to retain proof of recipient consent and make it available when requested.
4. SMS Consent and Mobile Information
We do not sell, rent, transfer, or share SMS opt-in information or text messaging consent with third parties for their own marketing or promotional purposes.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile information may be processed by service providers strictly as necessary to deliver the communications or services you requested, subject to appropriate confidentiality and data-protection obligations.
SMS consent cannot be purchased, sold, transferred, or treated as consent to receive messages from another unrelated business.
This section is important because Twilio specifically prohibits transferring or selling messaging consent and may reject Toll-Free Verification when a privacy policy permits SMS opt-in information to be shared with third parties.
5. How We Share Information
We may use reputable service providers to help us operate our business, website, communications, automation systems, hosting, analytics, customer-support systems, and other business functions.
These service providers may receive information only when reasonably necessary to perform services on our behalf and are not authorized by us to use that information for unrelated purposes.
We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, protect our rights or property, investigate fraud or abuse, protect the safety of users or others, or complete a business transaction such as a merger or acquisition where legally permitted.
Nothing in this section permits the sale, transfer, or sharing of SMS opt-in consent for third-party marketing or promotional purposes.
6. Third-Party Services
Our website or business operations may use third-party technology providers for services such as website hosting, communications, automation, artificial intelligence, scheduling, analytics, payment processing, or customer support.
These providers maintain their own privacy and security practices. We encourage you to review the privacy policies of services you interact with directly.
NorthStar is not responsible for the privacy practices of websites or services that we do not own or control.
7. Data Retention
We retain personal information for only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain legitimate business records, resolve disputes, enforce agreements, and comply with legal, regulatory, accounting, or security obligations.
The appropriate retention period may depend on the type of information and the purpose for which it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no internet transmission, computer system, or electronic storage method can be guaranteed to be completely secure.
9. Your Choices
You may choose not to provide certain personal information, although doing so may prevent us from responding to a request or providing certain services.
You may unsubscribe from SMS messages by replying STOP.
You may request assistance with SMS communications by replying HELP.
You may also contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and record-retention requirements.
10. Children's Privacy
Our website and services are intended for businesses and adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information was collected without appropriate authorization, we will take reasonable steps to delete it.
11. Links to Other Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. Visiting a third-party website is subject to that site's own privacy policies and terms.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, legal obligations, or technology.
When we make changes, we will update the Effective Date shown at the top of this policy.
We encourage visitors to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
NorthStar AI Automation LLC
Email: [NorthStar@hvacautomations.org]
Phone: [9079532405]
Website: [www.hvacautomations.org]